Terms of service
Service Policy
Welcome to our platform! This service policy applies to all corporate customers who conduct business transactions through our platform, and we are committed to providing professional and transparent services and complying with relevant EU laws and regulations.
1. Scope of Services
We offer the following services:
Product procurement and supply: wholesale procurement of various goods and services for corporate customers.
Customer support: Provide customers with professional pre-sales consultation, order management, after-sales service, etc.
2. Service Fees and Payment
Fees: We will confirm all relevant fees with you before signing the contract.
Payment methods: Bank transfers, credit cards and other payment methods commonly used in the EU are accepted.
Payment Terms: All payments shall be made within the time specified in the contract. Late payments may incur additional late fees.
3. Order Processing and Delivery
Order Confirmation: All orders will be confirmed and processed via email. We will ensure that your order is processed in a timely manner and shipped on time.
Transportation & Distribution: We will select the shipping method that meets your needs and ensure that the delivery is done through a professional logistics company.
Delivery time: Delivery time may vary depending on the content of the order, shipping method, and destination. The exact time will be provided at the time of order confirmation.
4. Returns, exchanges and after-sales service
Return and exchange policy: In platform transactions, the return and exchange policy usually relies on the terms of the contract between the two parties. Unless the product has quality problems or other special circumstances, the product will not be returned or exchanged once it is shipped.
5. Data Privacy & Compliance
We comply with the European Union's General Data Protection Regulation (GDPR) to ensure the security of your business information and personal data. All collected data is only used for order processing and customer support and will not be used for any other unauthorized purposes.
6. Complaints and Dispute Resolution
If you are not satisfied with our service or have a dispute, we recommend first communicating with our customer service team and we will do our best to resolve the issue for you. If the issue cannot be resolved, you may seek alternative avenues of dispute resolution in accordance with EU law.
7. Contact us
If you have any questions or need support, please contact us at:
Email: [email protected]
Online customer service: Customer service can be contacted online through the platform.